Frequently Asked Questions

CallPlatform is an intelligent cloud communications platform created by JMB TECHNOLOGY LTD. It gives businesses the power to manage virtual phone numbers, connect their own SIP trunks, and build powerful, automated call routing systems through an intuitive web portal, without needing to be a telecoms expert.

Our platform is built for flexibility and scale, serving a wide range of clients including small businesses needing a professional phone system, call centres requiring advanced queuing and analytics, large enterprises needing robust and reliable voice infrastructure, and telecoms resellers looking for a powerful whitelabel solution.

Our key differentiator is flexibility and control. Unlike rigid, closed systems, we allow you to "Bring Your Own Carrier" (BYOC), meaning you can use your preferred SIP trunk providers. Combined with our powerful Visual Flow Builder and extensive whitelabeling options, we provide an unparalleled level of customization and control over your communications.

You can build almost any call routing scenario you can imagine. This includes simple call forwarding, time-of-day routing for business hours, menu systems (IVRs), call queues for busy teams, and geographic routing to direct callers to their local office. Our Visual Flow Builder allows for even more complex, custom logic without any coding.

Yes. We provide secure, on-demand call recording that can be enabled per number or per call flow. Recordings can be stored securely with us or delivered to your own storage (like AWS S3). Furthermore, if enabled on your service, we use AI to provide accurate, searchable transcriptions and summaries of your recorded calls for training and quality assurance.

Yes. The "Bring Your Own Carrier" model is a core part of our platform's flexibility. You can easily connect your existing SIP trunks from any major provider, allowing you to maintain your carrier relationships and take advantage of competitive rates while using our powerful call management features on top.

Our primary model is a simple 'Pay Per Number' plan, where you pay a flat monthly or annual fee for each number. This includes full platform access and bundled minutes. We also offer discounted rates for high-volume customers and resellers. All plans have separate per-minute charges for call usage (if bundle is breached), ensuring you only pay for what you actually use.

Yes, our number rental plans are designed for value and typically include a generous bundle of call minutes. This ensures you have predictable monthly costs for your primary usage. For usage that exceeds the included bundle, standard per-minute rates apply.

Our Whitelabel plan provides you with your own dedicated, private instance of the CallPlatform portal, completely branded with your company's logo, colors, and domain name. From the login page to user notification emails, every aspect is customized so your clients only ever see your brand. It's the perfect solution for reselling our services as your own.

Yes. Our platform is built with a powerful multi-tenant architecture. As a reseller, you can manage all your customers under a single master account, while each customer has their own secure, isolated portal where they can only see and manage their own numbers and services. This provides both centralized control for you and complete privacy for your clients.