AI Voice Agents
Answer naturally, use approved knowledge, take actions, collect the right details and hand off to your people with the call still anchored in your phone service.
Meet Agent StudioCallPlatform by JMB
One platform from first ring to final ledger.
Build AI voice agents, let inbound call flows listen and respond, connect live business data, route calls reliably and charge customers without stitching together a different platform at every step.
Use JMB’s managed platform, white-label it for your channel, or commission a dedicated CallPlatform estate.
Caller request
“Can you check when my driver will arrive?”
CallPlatform understands the request, checks the live booking and gives the caller a clear answer.
Listen
Find booking
Speak update
Offer help
Live answerOutcome
Context keptFallback
ReportedVisibility
Four clear ways into the platform
Start with the outcome you need most.
Lead with AI, improve inbound journeys, connect business data or launch a complete communications service. Every route grows on the same platform.
Connector Studio
Turn provider APIs into reusable call-flow actions with encrypted credentials, named business outcomes, revision control and deliberate error routes.
Explore connected callsSpeech-enabled Flow Builder
Let callers answer a focused question by voice or keypad, look up live information and hear a personalised result. Retries and human fallback are designed in.
See Speak Text & Speech InputCommercial Platform
Bring numbers, carriers, customer accounts, packages, prepay, reporting and white-label controls together as a service you can operate and sell.
Explore the full platform
A deeper platform, kept easy to explore
More than a few headline features.
CallPlatform covers the everyday details that make a communications service dependable. Explore one part at a time.
Opening hoursKeypad menusCall queuesQueue callbacksForwardingVoicemailConferencesFax
AI Voice AgentsSpeech InputSpeak TextKnowledgeRecordingsTranscriptionSummariesQuality insight
Connector actionsSecure API callsLive call dataSMS alertsEmail actionsLinked servicesNamed outcomesVersion history
Caller rulesCall firewallHoliday routingArea routingWithheld callersService linkingRecovery routesAudit history
Carrier connectionsNumber managementRate plansPrepay walletsPackagesWhite labelAccount hierarchyLive reporting
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AI Agents
Answer the call. Understand the job. Finish it.
A CallPlatform agent is not an isolated demo bot. It can sit behind your real numbers, work with your routing, use your approved knowledge and transfer into the same queues and services your team already operates.
- Build the conversation visually or start with an AI-assisted brief.
- Use knowledge, structured data capture, calendar and notification actions.
- Handle inbound and outbound journeys with direction-specific behaviour.
- Review calls, outcomes, latency, transcripts and quality signals in one workspace.
Appointment agent · inbound
Connected
calendar.check_availability()
2 slots found
ResolvedOutcome
BookedAction
ReportedJourney
TTS + STT + live data
See a connected journey
Make your existing inbound flows listen and respond.
Not every call needs a free-form AI conversation. For frequent, structured requests, CallPlatform combines focused speech recognition, dynamic voice, Connector Studio and dependable routing in one visible journey.
Listen
Ask one focused question. Accept a short spoken response, a keypad key, or either.
Decide
Map the answer to explicit intents, confirm sensitive choices and route deterministically.
Act
Use a Connector action to look up a booking, customer, case, status or decision.
Respond
Speak the live result, continue the flow or take a safe timeout/error route.
Speech Input is designed for short, English-language choices and explicit routes. Open-ended conversations belong in AI Agent Studio; fixed announcements still belong in recorded audio.
Route a recognised caller using approved contact outputs.
Return status, ETA and named outcomes to the live call.
Send a concise inbound or outcome notification.
Start from a reviewed public HTTPS/JSON contract and shape it to your system.
Connector Studio
Give the call a safe way to use business data.
Store a provider connection once, choose the actions a flow can use and turn technical responses into caller-friendly outcomes. The call only receives reviewed values and never sees the saved credential.
- Reusable API-key and bearer-token connections for approved public HTTPS APIs.
- Immutable revisions keep published call flows pinned to a known action contract.
- Named outcomes make success, not-found, timeout and error paths visible on the canvas.
- Built-in starting templates for Autocab, HubSpot, Slack and developer-owned adapters.
The commercial difference
Most platforms solve a layer. CallPlatform runs the operation.
Modern AI features are widely available. The meaningful advantage is what surrounds them: real telephony, an account portal, governed automation, downstream billing and a deployment model that can grow with your business.
| What you need | CallPlatform | Typical AI voice point tool | Typical cloud phone suite |
|---|---|---|---|
| Conversational AI voice agents | Built into the operating platform | Core product | Available or add-on |
| Deterministic inbound routing & PBX fallbacks | Native services and Flow Builder | Usually integrated separately | Common, depth varies |
| Reusable governed in-call API actions | Connector Studio | Tool calls, governance varies | Apps, webhooks or APIs |
| Speech-enabled structured self-service | TTS/STT inside the same call graph | Often requires an agent conversation | Available, implementation varies |
| Customer wallet, packages, rating & renewals | A product you can offer downstream | Supplier usage billing | Usually a separate BSS layer |
| White-label multi-tenant customer portal | Brand, domain and hierarchy controls | Uncommon | Partner options vary |
| Dedicated full telecom estate | Carrier connections, call handling, data, portal and reporting | Private AI deployment may be available | Enterprise arrangements vary |
Category-level comparison for buying conversations; individual vendor capabilities and plans change. We’ll map CallPlatform against your actual shortlist during discovery.
Prepay that works downstream
Package the service. Fund the wallet. Authorise the call.
Prepay in CallPlatform is not merely how you pay a supplier. It is a customer product: an auditable wallet, service packages, included allowances, overflow rating, renewal logic and live call authorisation working together.
- Create rate plans and sell eligible number-and-minute packages.
- Show included, used and remaining allowance in the customer portal.
- Apply package usage first, then a defined overflow rate when allowance is exhausted.
- Renew recurring services and surface low or negative balances with a complete ledger.
Account & wallet
Create a commercial relationship with its own balance, rate plan and account controls.
Package & number
Buy an eligible package, allocate stock and snapshot the advertised commercial terms.
Live authorisation
Before the call proceeds, runtime checks remaining package allowance and affordable cash.
Usage, rating & renewal
Calls feed reporting, package usage, wallet entries and controlled recurring charges.
The full CallPlatform suite
Explore the full platform
Everything around the clever bit matters.
The best agent still needs a number, a route, a fallback, a customer account, commercial rules and evidence of what happened. Those foundations are already part of the platform.
Inbound Flow Builder
Visual services, time and date logic, IVR, queues, failover, recordings, SIP controls and more.
Agent Studio
Conversational voice, knowledge, actions, transfers, simulations and operational dashboards.
Connector Studio
Account-owned connections, reviewed actions, dynamic variables and named call-flow outcomes.
Reporting & intelligence
Live state, call journeys, CDR detail, scheduled reports, agent outcomes and quality analysis.
Accounts & billing
Reseller hierarchies, rates, packages, rentals, invoices, credit and prepaid wallet operations.
Numbers & services
Inventory, allocation, presentation, routing, users, permissions, audio and service lifecycle.
Telecom security
ACLs, call firewalls, nuisance controls, SIP tracing, audit history and role-based access.
White-label portal
Your customer domain, brand, hierarchy and commercial catalogue on one shared experience.
Dedicated CallPlatform
Commercial control
Operational isolation
Deep white-label
A real platform team
Your brand. Your estate. JMB engineering behind it.
For operators, resellers and enterprises that need more than a tenant on somebody else’s cloud, we can commission a single-tenant CallPlatform estate: isolated telephony, media, data, portal and reporting components designed around your region and operating model.
Bring carrier relationships, define account hierarchies and run an estate-local catalogue.
Dedicated service capacity, change windows and data boundaries for the core platform.
Customer domains, branding and portal experience built around your channel.
JMB builds, deploys and evolves the stack rather than leaving you with raw components.
01Carrier connections & numbersBring your carriers and route numbers your way
02Reliable call handlingRouting, media, queues and failover
03AI & automationAgents, speech and connected actions
04Data & reportingLive insight and complete call history
05Customer & admin portalsYour brand, billing and daily control
06Service protectionHealth monitoring, backups and recovery
Where it starts paying back
Turn repetitive calls into designed journeys.
Start with one valuable call reason, keep the human escape route, measure the result and expand from evidence.
Never miss the buying call
Qualify a lead, answer the common questions, capture the details and book or route the next step at any hour.
Resolve “where is it?”
Recognise the request, look up a booking, delivery, case or appointment and speak the current result.
Get callers to the right team
Replace a long keypad tree with a focused spoken choice, retain DTMF and pass useful context forward.
Make failure a designed route
Move cleanly from automation to a queue, alternate number, voicemail or message when confidence or a provider fails.
Sell more than SIP trunks
Give customers a branded service portfolio spanning numbers, routing, AI, reporting, packages and support.
Own the platform experience
Run a dedicated estate around your carriers, region, customer hierarchy and commercial model.
AI tools give you an agent. CPaaS gives you components. CallPlatform gives you the operating system around the call.That is the difference JMB is built to deliver.See the whole platform
Bring us the call you want to improve
We’ll show you the journey, not just the feature.
Tell us what callers need, where the answer lives and what should happen when automation cannot finish. We’ll map the right mix of AI Agent, speech-enabled flow, Connector Studio and dependable telephony.