1. About this list
When we provide Call Platform services, we use the companies below to process personal data on behalf of our customers. In data protection terms they are our subprocessors. Each one is bound by data protection terms equivalent to the ones we agree with our customers, and only receives the data it needs for the service it provides.
Where personal data is processed outside the UK, the transfer is covered by the UK International Data Transfer Agreement or Addendum, or the EU Standard Contractual Clauses. Some providers are only used when a customer turns on the feature that needs them.
2. Hosting and network
| Provider | What they do for us | Personal data involved | Where |
|---|---|---|---|
| Amazon Web Services | Hosting of the platform, storage, backups and email delivery | All platform data, including call records, recordings and account details | UK (London) and Ireland |
| Cloudflare | Security, protection and delivery of our websites and portals | Web traffic and request data | Global |
3. AI and speech
| Provider | What they do for us | Personal data involved | Where |
|---|---|---|---|
| ElevenLabs | AI voice agents: speech recognition, voices and the conversation, including the language model chosen for the agent | Call audio and transcripts of AI agent calls | US by default; EU where agreed for your deployment |
| AssemblyAI | Transcription of call recordings | Recording audio and transcripts | US |
| OpenRouter | Language models for call summaries and analysis | Transcripts and summaries | US |
| OpenAI | Language models for platform features | Transcripts and summaries | US |
The language model an AI agent uses (for example Google Gemini, OpenAI GPT, Anthropic Claude or Qwen) is chosen when the agent is set up, and is provided through ElevenLabs.
4. Messaging
| Provider | What they do for us | Personal data involved | Where |
|---|---|---|---|
| The SMS Works | SMS delivery in the UK | Phone numbers and message content | UK |
| Twilio | SMS delivery for some platforms | Phone numbers and message content | US |
| Gupshup | WhatsApp Business messaging | Phone numbers and message content | Outside the UK |
5. Payments and billing
| Provider | What they do for us | Personal data involved | Where |
|---|---|---|---|
| Stripe | Card payments | Payment card tokens and billing contact details | Outside the UK |
| Xero | Invoicing and accounting | Billing contact and invoice details | Outside the UK |
6. Apps, maps and sign-in
| Provider | What they do for us | Personal data involved | Where |
|---|---|---|---|
| Apple | Call and message notifications to the Pulse app on iPhone and Mac, and Sign in with Apple | Device notification tokens and sign-in identity | US |
| Google (Firebase) | Call and message notifications to the Pulse app on Android | Device notification tokens | US |
| Address and area lookup, translation, and Sign in with Google | Locations, text sent for translation and sign-in identity | US | |
| Mapbox | Maps and address lookup | Addresses and locations | US |
| Microsoft | Calendar booking and Microsoft sign-in, where a customer connects Microsoft 365 | Calendar entries, contact details and sign-in identity | US or EU |
Integrations that a customer connects to their own accounts, such as Google, Microsoft 365, HubSpot, Slack or ServiceM8, work under the customer's own agreement with that provider.
7. Telephone networks
Calls travel over UK and international telephone networks run by licensed network operators, which handle the phone numbers and call details needed to connect and bill each call.
8. Changes and objections
We update this list at least 30 days before a new subprocessor starts handling customer personal data. If you are a customer and object to a change on reasonable data protection grounds, email us during that time and we will work with you to find a solution.
9. Contact
Privacy: [email protected]
Address: JMB Technology Ltd, 20 Wenlock Road, London, England, N1 7GU, United Kingdom