AI Transparency Statement

Last Updated: 13 March 2026

1. Our Commitment to Transparency

At Call Platform, we believe in the transformative power of Artificial Intelligence (AI) to enhance business communications. We are committed to being fully transparent about how and where we use AI technologies within our platform to maintain user trust and ensure compliance with our verification processes.

2. Integrated AI Services

To provide high-quality services, we integrate with industry-leading AI providers. Our current integrations include:

ElevenLabs: We use ElevenLabs' advanced speech synthesis technology to power our AI voice agents, providing natural-sounding and high-fidelity vocal interactions for our users.
AI Voice Agents: Our platform utilises AI to create and manage intelligent voice agents that can handle customer inquiries, route calls, and provide automated assistance.

3. How We Use AI

We leverage AI across several key areas of the Call Platform ecosystem:

Speech-to-Text & Transcriptions: We use AI models to accurately transcribe call recordings into searchable text, allowing for better documentation and quality assurance.
Sentiment Analysis: Our AI systems analyse transcripts to identify caller sentiment, helping businesses understand customer satisfaction and agent performance in real-time.
Intelligent Call Routing: AI-powered algorithms help determine the most efficient path for a call based on various data points, including caller intent and agent availability.
AI-Powered Flow Generation: Within our Visual Flow Builder, users can describe their desired call service in natural language, and our AI will generate the initial logic and structure.

4. Data Privacy & Security

Your privacy is our priority. Any data processed by our AI integrations is handled according to our Privacy Policy. We ensure that our AI partners adhere to strict data protection standards, including the UK GDPR and Data Protection Act 2018. We do not use your personal data to train public AI models without your explicit consent.

5. Your Control

Users have control over the AI features they choose to enable within their Call Platform account. You can manage settings for call recording, transcription, and AI-powered automation directly through your dashboard.

6. Contact Us

If you have any questions about our use of AI or our transparency practices, please contact us at:

Email address: [email protected]
Postal address: JMB Technology Ltd, 20 Wenlock Road, London, England, N1 7GU, United Kingdom