Shared platform service
A managed platform for providers that want to launch quickly while keeping their own brand and commercial model.
Dedicated CallPlatform
Your brand. Your platform.
Commission a JMB-managed, single-tenant CallPlatform estate around your region, carriers, customer model and commercial ambitions. The whole service is designed and operated as one platform.
A dedicated estate is a designed managed service, not a shrink-wrapped server bundle. Scope, region, integrations and migration are agreed through discovery.
Single-tenant communications estate
JMB managed
01Your carriers & numbersConnect existing trunks and manage number routing
02Reliable call handlingRouting, queues, media and automatic failover
03AI & voice automationAgents, speech, call flows and live actions
04Live platform dataKeep routing, billing and reporting in sync
05Branded customer portalsYour services, billing and controls
06Reporting & service healthInsight, alerts, backups and recovery
Single tenant
JMB managed
Region by design
Deep white-label
Full platform stack
An operating model already in service
Already operating across the UK and Australia.
JMB runs shared and dedicated CallPlatform instances for communications providers in both regions. Each instance is shaped around the local market, carrier relationships, customer brand and operating model.
Dedicated regional instances
Customer-branded instances located close to the market and designed around Australian carrier connectivity.
Dedicated branded estates
Single-tenant services with their own portal, customer operations, reporting and release plan.
Region-led expansion
Start in the region that serves your customers, then plan further capacity and locations as demand grows.
Deployment examples are not identical templates: footprint, carriers, enabled services, integrations and commercial responsibilities vary by estate.
What dedicated means
A complete CallPlatform estate for one operator.
The core telephony, automation, application, data and reporting services are commissioned for your organisation rather than placing you inside a multi-tenant deployment.
- Separate core services and data stores for the agreed CallPlatform estate.
- Capacity planning, maintenance windows and release coordination around your operating model.
- Customer domains, portal brand, account hierarchy and product catalogue shaped around your channel.
- A platform designed for an agreed cloud region, subject to service, carrier and processor availability.
- JMB engineering remains responsible for building, deploying, monitoring and evolving the platform.
Dedicated core components, service capacity and agreed change coordination for the estate.
Shape accounts, rates, packages, billing and prepay around the proposition you sell.
Use your customer-facing domain, visual brand and service catalogue across the portal.
Work with the team that builds CallPlatform rather than assembling and owning each component alone.
Region
Carriers
Brand
Commercial model
Dedicated or shared CallPlatform
Choose the operating model that fits your business.
The managed shared platform is the fastest fit for many organisations. Dedicated becomes valuable when separation, branding, regional design or commercial control justify a platform of your own.
| Decision | Dedicated CallPlatform | Managed shared platform |
|---|---|---|
| Core tenancy | Single-tenant estate commissioned for one operator | Account and tenant controls within JMB’s managed platform |
| Best starting point | Operators with defined scale, regional or channel requirements | Teams that want to launch quickly without a separate estate programme |
| Brand and portal | Deep white-label around agreed customer domains and service model | Standard managed experience with available branding options |
| Carriers and commercial model | Designed around agreed interconnects, hierarchy, catalogue and rating model | Use the shared platform’s supported routes and packaged commercial options |
| Region and service design | Designed during discovery, subject to external availability | JMB’s established shared deployment design |
| Change and capacity planning | Coordinated around the estate’s agreed service plan | Managed as part of the shared platform release and capacity plan |
| Day-to-day platform operations | JMB managed | JMB managed |
The exact service, responsibilities and commercial terms are defined during discovery. Dedicated is not automatically the better answer. We will establish whether the extra control is worth the additional setup and operating cost.
The complete estate
Explore platform capabilities
Every layer around the call, designed together.
CallPlatform is more than call control. The dedicated model brings the live service, customer experience, commercial controls and operational insight into one managed platform.
Carrier connections
Connect your existing carriers, protect inbound traffic and control how numbers enter and move through the platform.
Dependable call handling
Run IVRs, queues, routing, recordings, AI Agents, speech and automation with resilience and fallback built in.
Recordings & call history
Keep recordings, speech assets and complete call records connected to the right customer and service.
Live platform data
Give call routing, customer configuration, billing and live activity one dependable source of truth.
Customer portal
Numbers, services, users, audio, AI, reports, packages and account operations in your customer-facing brand.
Admin, billing & prepay
Account hierarchies, rates, packages, rentals, invoices, credit and wallet-led prepay operations around your offer.
Reporting stack
High-volume analytics, reporting APIs, live dashboards and detailed call records for customers and operators.
Monitoring & recovery
Service health, metrics, logs, security monitoring, backup planning and operational views across the estate.
Control that reaches the customer
Build a communications proposition, not just infrastructure.
The value of a dedicated estate appears in what your team can operate and what your customers can buy: a coherent brand, catalogue and service lifecycle from number allocation through usage and billing.
- Bring agreed carrier relationships and connection requirements into platform planning.
- Model customer and reseller hierarchies with role-aware portal access.
- Create services, rate plans, packages, allowances and prepay experiences for the channel.
- Offer AI Agents, speech-enabled flows, Connector Studio, reporting and core telephony from one catalogue.
01Brand the offerDomain · portal · support
02Build the catalogueNumbers · services · AI
03Set commercial rulesRates · packages · wallets
04Provision customersAccounts · users · access
05Run the callRoute · automate · recover
06Report and improveUsage · quality · margin
Implementation path
Designed, commissioned and operated as a programme.
A dedicated estate changes more than a web address. We work from the customer proposition and call flows through regional design, data boundaries, migration and ongoing service.
- Agree success measures, service scope, customer model and responsibilities.
- Document carriers, integrations, processor boundaries, region constraints and migration dependencies.
- Validate representative call journeys, failure routes, reporting and commercial operations before cutover.
- Move in controlled stages with operational acceptance, monitoring and recovery plans in place.
Discover
Map the proposition, users, call volumes, services, carriers, integrations, risks and required outcomes.
Design
Agree the region, data flows, expected capacity, portal brand and pricing model.
Commission
Build the estate, connect the agreed dependencies and configure representative customer journeys.
Prove and migrate
Complete technical and operational acceptance, then transition numbers, services or customers in controlled waves.
Operate and evolve
Monitor the service, coordinate releases, review capacity and expand the proposition with evidence.
Clear service boundaries
Single tenant at the core does not make every dependency local.
We separate the dedicated CallPlatform estate from the networks and processors it deliberately uses, then make those data flows part of design and governance.
The dedicated estate
Core carrier connections, call handling, automation, platform data, portals, reporting and monitoring are commissioned for one operator in the agreed region.
AI and speech processors
Where enabled, external processors may handle selected call audio, transcripts, prompts, knowledge or generated speech according to the configured feature and provider terms.
Carrier networks
Telephone numbers, interconnects and call delivery cross the selected carrier and public communications networks, each with its own operating and regulatory boundary.
Connected business systems
Connector Studio and agent actions exchange the approved data required by customer-selected CRM, dispatch, calendar, messaging or other provider APIs.
A dedicated estate creates a clear core platform boundary; it does not by itself ensure that every part of an end-to-end service remains in one country. Discovery should map carriers, AI and speech providers, connectors, backups, support access and retention against your requirements.
Who it is for
Built for organisations becoming the platform.
Dedicated CallPlatform is strongest when communications is a strategic customer product or operating capability, rather than simply another monthly software login.
Modernise the service portfolio
Bring numbers, routing, AI, inbound automation, reporting, billing and customer operations into one branded platform.
Control the customer experience
Run a deeper white-label proposition with account hierarchy, catalogue and commercial operations designed for the channel.
Treat voice as core operations
Design a regional, integrated communications estate around high-value call journeys and the systems that serve them.
Dedicated CallPlatform FAQ
What to establish before commissioning an estate.
Who operates a dedicated CallPlatform estate?
JMB does. Dedicated CallPlatform is a managed cloud service in which we build, deploy, monitor and evolve the agreed estate. Your team operates customers, services and commercial configuration through the platform; it is not a software distribution handed over for unsupported operation.
Can we choose the deployment region?
We agree the region during discovery. We can design around a supported cloud region, but carrier connections, service availability, call quality, external providers, resilience and commercial constraints all shape the final service.
Does every piece of data stay in the selected region?
Not necessarily. The core estate can be placed in an agreed region, while calls still traverse carrier networks and enabled AI, speech or business-system integrations may use external processors. We document those boundaries and configuration choices so they can be assessed against your requirements.
Can we bring our existing carriers and numbers?
Yes. You can connect your existing carriers through the platform’s carrier controls and keep or migrate number ranges where your carrier and local regulations allow. We confirm the connection, number ownership and migration plan during onboarding.
Do dedicated customers receive every feature automatically?
The estate is based on the full CallPlatform product, but scope, integrations, enabled processors, rollout sequence, licences and bespoke work are agreed commercially. The service design should say what is included at launch and how later platform capabilities are adopted.
How is a dedicated estate priced?
It is scoped rather than sold as a one-size plan. Regions, environments, capacity, migration, support, integrations and any tailored product work shape the setup and ongoing commercial proposal.
Bring us the proposition you want to own
Let’s design the estate behind it.
We’ll work through your customer model, region, carrier relationships, call volumes, data boundaries, product catalogue and migration path. Then we’ll show what a dedicated CallPlatform programme should look like.