From simple routing logic to highly complex, AI-driven IVR menus. CallPlatform provides a unified suite of enterprise tools built for the modern channel.
Design complex call pathways on an infinite canvas. Combine telecom routing features with AI endpoints without writing a single line of code.
Everything you need to secure, route, and automate millions of calls.
Protect your infrastructure from automated dialing attacks and spam. Set strict rate limits across your entire account or specific numbers. Automatically drop abusive callers and permanently add them to your blacklist.
Connect callers to the right regional team. Our system automatically reads incoming area codes to send local callers directly to their local branch office. If a customer calls with a private or hidden number, a friendly voice prompt asks them to enter their postcode to route them automatically.
Set your exact operating hours, holidays, and multi-timezone schedules. When closed, our engine redirects callers gracefully based on your choices: playing a custom closure announcement, forwarding calls to an on-call team's mobile list, or sending them to a dedicated out-of-hours voicemail.
Keep the conversation going after they hang up. Automatically trigger branded SMS messages or beautifully formatted rich-text emails edited directly via a native Quill WYSIWYG editor using dynamic merge tags.
Automatically reject callers hiding their identity. Or, use the live blocking tool: press a specific DTMF code (like *5) mid-conversation to instantly drop abusive callers and permanently add them to your blacklist.
Give your support team a clear, visual map of every call's journey from start to finish. See exactly who called, how the system routed them, and who answered. If a customer complains about poor audio, our live quality score shows you immediately whether the carrier or the network is at fault.
View Dashboard SandboxCaller identified from Manchester area (0161 prefix).
Caller ID is visible, bypassing fallback postcode prompt.
Caller: +44 7700 900123
Matched Route: ABR_Regional_London
Answered by Agent: Extension 204
Record in stereo, auto-transcribe, and push executive summaries or JSON payloads to your endpoints via AWS S3 or SFTP.
Instantly bypass normal call flows. Route calls to backup numbers, audio prompts, or alternative services when primary nodes go offline.
Allow authorized staff to dial into the platform from personal devices and bridge outbound calls presenting verified corporate numbers.
Modernise legacy hardware. Receive inbound faxes securely delivered directly to your target accounts as PDF attachments.
Build interactive, navigate-on-keypad playlists. Maps standard DTMF inputs to skip tracks, pause, rewind, fast-forward, and repeat.
Hold music, periodic comfort messages, maximum wait times, and caller DTMF breakout options for a complete contact center feel.
Rebuild multi-tier IVR menus and submenus on-the-fly. Tracks the caller's complete DTMF journey, exporting the exact navigation breadcrumb path (e.g. ivr_path: "1,2,t") directly to your CDR logs.
Trigger async REST API requests mid-call to lookup database records or log call data into your CRM.
Dynamically rewrite standard SIP headers like To, From, PAI, and RPID using regular expressions before bridging outbound legs.
For enterprise operators, global telecommunication resellers, and security-conscious organizations, we offer a dedicated **single-tenant PaaS deployment**. License our entire voice and routing stack to run inside your private, dedicated network perimeter.
Ensure complete compliance (HIPAA, PCI-DSS, GDPR). All call recordings, structural metadata, and conversational transcript logs are stored exclusively in your private AWS S3 buckets or local clusters.
Bind your company's Stripe account directly to the platform's multi-tenant billing ledger. Sub-accounts top up credit directly into your merchant account, while our ledger automates pre/postpay balances.
Bring Your Own Carrier. Wire trunk groups directly into your dedicated Session Border Controllers (SBCs). We charge no per-minute markup, letting you retain 100% of your wholesale termination margins.
Deploy dedicated inference nodes for voice transcription (ASR) and conversational generation. Avoid public API queues, rate limits, and latency spikes with allocated context reasoning.
Launch an independent platform instance complete with automated whitelabel DNS domains, zero-license softphone provisioning, and sovereign multi-region failover clusters.
Explore our specialized sandboxes to see how CallPlatform transforms your voice architecture.